At Medical Sheepskin Products, we strive to ensure satisfaction with our high-quality sheepskin products. Whether you're returning a faulty product or a non-faulty product, please follow the guidelines below:

1. Eligibility for Return
• For faulty products: The product must be identified as faulty due to manufacturing defects or damage during shipping.
• For non-faulty products: The product must be in its original, unused condition, with all original packaging, accessories, and documentation intact.

2. Initiating a Return
• Contact our customer service team within 7 days at info@medicalsheepskinproducts.com.au to report the fault and initiate the return process.
• Provide your order number, a description of the fault, and any relevant photos to assist our team in assessing the issue. Provide your order number, a description of the fault (if applicable), and any relevant photos for faulty products, or the reason for return for non-faulty products.

3. Return Process
• Once your return request is reviewed and approved, you will be provided with instructions on how to return the product.
• Products must be returned within 30 days of the purchase date.
4. Packaging and Shipping
• Securely package the faulty product, including all original packaging, accessories, and documentation.
• Ship the product to the address provided by our customer service team. We recommend using a trackable shipping service to ensure the safe return of your item.
5. Inspection and Refund
• Upon receipt of the returned product, our team will inspect the item.
• For faulty products: If the product is deemed faulty, we will process a full refund, including the original shipping cost, to your original payment method.
• For non-faulty products: If the product meets the return criteria, we will process a refund to your original payment method, excluding the original shipping cost.
• Refunds will be processed within 7-10 business days of receiving the returned item.
6. Exclusions
• This policy does not cover damage caused by misuse, accidental damage, or normal wear and tear.
• For non-faulty products, this policy does not apply to products that have been used, damaged, or altered.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at info@medicalsheepskinproducts.com.au